We ship all products offered on this New Life site via USPS, UPS and other major carriers as applicable. Our normal processing time is 1 - 3 days but may be longer after a sale, holidays and other issues out of our control.
Some of our products may ship directly from the manufacturer via similar shipping methods.
We ship orders in the order of receipt and make every effort to ship next business day after an order is received. There may always be conditions that do not allow that as in manufacturer delays in fulfilling our product needs, out of office times and volume of orders received for example.
If you purchase, Priority Mail or other expedited shipping, the shipping time stated is from the associated carrier and only applies to their shipping service levels. It does not apply to the time that it takes to process the order internally, pack it and time for the carrier to pick up the package. Once a package leaves us we have ZERO control over the service performance of the shipping provider.
We make every effort to get your product purchase to you as quickly as is possible but make no guarantees as to the service levels given by any carrier.
Cancellations before the product is shipped or produced is acceptable. We will give you a full refund if the order is cancelled. The order can not be cancelled if the product has already shipped out. To cancel an order, please reach us at [email protected]
Returns: (if applicable)
We accept returns on products. Consumers have the right to apply for a return within 30 days of the receipt should you decide you do not want the product.
IMPORTANT - CONDITION OF RETURN
To be eligible for a return, your item must be unused, sealed and in the same condition that you received it. No opened, partially used or other condition of product will be accepted for refund.
To complete your return, we require a receipt or proof of purchase.
A restocking fee of 20% of the retail value of the product may be applied at our discretion.
Customers will be responsible for the cost of shipping and are required to insure the package for the full value of product being returned.
Special note for 5 Gallon variations:
All 5 gallon orders of any product are considered custom orders and are not eligible for return or refund. Please be certain of your purchase prior to placing it for these products.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit of the product cost minus any shipping costs and/or credit card fees, will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds: (if applicable)
If you haven't received a refund yet, first contact your credit card company or method of payment. It may take some time before your refund is officially posted from Shopify and other payment processors.